Shipping Terms, Conditions, and Returns

Shipping Information:

Due to our product diversity and different requirements for shipping products (such as hazardous materials surcharges, packaging, etc.), we are unable to calculate your shipping costs until your order is submitted. Once your order is submitted online – we can judge how your order will be packed, the number of packages your order will consist of, and the weights of each package. Thus being able to give you an estimated shipping amount.

Shipping charges via email or quote are estimates only and can sometimes be more or less expensive than what is quoted. We will never charge more than a $15.00 difference between our estimate and the actual published shipping charges.

There is an option on our online ordering form (in checkout) to be notified of the estimated shipping charges before proceeding with your order (before we charge your credit card). Once you have your estimated shipping charges, you may approve or cancel your order at that time via email or telephone. We are unable to release your order into our warehouse without your approval of the estimate shipping charges if you choose this option.

You must still choose a shipping method from the checkout page. For a breakdown and description of shipping methods please read the Shipping Information below. Please be aware that shipping is not free.

If you would like to know your estimated shipping charges before submitting your online order, please feel free to request so by email (info@renaissancegraphics.com) or by calling us toll free at 888-833-3398 with your list of materials you plan to purchase.

Please be advised that our manufacturers increase prices regularly; on occasion some prices in our online store have not yet been updated to reflect this.

UPS (United Parcel Service) – An excellent means of shipping small to medium size orders. UPS calculates shipping by dimensional weight, there is an additional handling charge for packages shipping outside of the United States. All UPS packages are insured and trackable. UPS offers faster means of shipping for a higher price, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. Please call for pricing for faster shipping.

UPS Outside of the USA – We will charge a shipping fee to ship packages outside of the USA, however please be aware that UPS will act as your broker this way and there may be taxes and duties due upon delivery. We have no control or estimate on what these taxes and duties will be as Renaissance Graphic Arts, Inc. has no affiliation with these charges. These charges are owed by the receiver/customer to UPS before delivery. In most cases, UPS will send you an email or letter with the information we provide them and request you pay your taxes and duties at that time with instructions on how to proceed. UPS will not deliver or release any packages that the taxes and duties have not been paid in full.

USPS (United States Postal Service) – Our choice for shipping small or overseas packages. We use Priority Mail for almost all postal service packages, because of this all of our USPS packages are trackable and insurable.

Truck (Motor Freight Shipments) – Most large shipments will be shipped in this manner. Truck shipments are usually “tailgate delivery” the carrier’s responsibility ends when the goods are moved as far as the tailgate of the truck. It is the consignee’s responsibility to get the goods off the truck which can be very difficult without proper handling. The other alternative is to specify “inside delivery” when placing your order. The carrier will charge an additional fee for this service. Please call if you have further questions regarding truck shipments, deliveries, and fees.

Hazard Restrictions – A hazardous handling charge of $28.50 per package is now assessed by UPS in addition to your regular shipping charges. There are certain size restrictions on some hazardous materials shipped by UPS. Any hazardous material in a Quart can be shipped by UPS. If you are ordering hazardous materials in a 5 Pint Bottles, they can only be shipped by Truck (information above under Truck Motor Freight Shipment). We do not ship any hazardous materials by air. USPS also does not accept hazardous materials under any circumstances. We do not ship hazardous materials overseas.

We will determine the least expensive, safest and most efficient way to ship your order. A minimum shipping charge of $5.00 will be charged for all small orders. Shipping charges vary by the materials you’re ordering, where your order is being shipped, and how it is being shipped.

Exclusions to Sales

All of our sales are subject to the item being purchased. Hazardous material, drying racks, presses, press specialties, hot plates, professional rollers, professional brayers, most paper rolls and any already discounted items (bulk items, bolts, cases, whole packs, whole boxes) do not apply. Already discounted items will not be subject to any further discount, for instance plates and paper, these items are already discounted and broken down by the per plate/sheet price, the only discount that will be taken into consideration for paper and plates is the 1-9 or each plate/sheet price, no discounts will be taken off the already discounted pricing.

For questions or concerns regarding this, please call us at 888-833-3398 or sent us an email to: info@renaissancegraphics.com.

Gift Certificates

Gift certificates always ship for free via USPS Priority Mail.

When purchasing a gift card please let us know the following information: recipients name, any message you would like to include (i.e. Happy Birthday! Love Mom), and lastly what type of printmaking the recipient would be into. We like to include our homemade color charts and informational material with our gift certificates so it is helpful to know what specialty the recipient might have.

Gift certificates are never subject to a discount.

Pricing

Prices are subject to change. If a price you were charged on your invoice differs from what our website states, we will refund anything over a 5% difference.

Problems, Returns, Refunds & Restock Fees

Please call our customer service department to help you coordinate your order. Occasionally a problem may occur with something in your shipment, if this happens please notify us as quickly as possible. We would like to rectify any problem no matter how small ASAP.

Prior authorization must be obtained before returning any item.

Our return/refund policy is 30 days (unopened, unused products only). Please contact us within 30 days for most orders, for special occasions please call and speak with one our customer service representatives. No orders will be accepted as a return after 60 days. If you’re returning an order it may be subject to a 15% restock fee, please call or email to see if your order would require a restocking fee.

Hazardous items, paper, open or used items and custom/custom cut items may not be returned or refunded.

If you need to amend or cancel your order the sooner you let us know the easier it is for us to correct it. If you decide to cancel your order and it is in the process of being shipped (i.e. already packaged), there is a restock fee of 10% of your total order if your order is under $500.00, orders over this amount will be subject to a 15% restock fee.

Please contact us at info@renaissancegraphics.com if you feel you have a special circumstance for a return. Our goal is to keep our customers happy and we will help make that happen any way we can.