Due to our product diversity and different requirements for shipping products (such as hazardous materials surcharges, packaging, etc.), we are unable to calculate your shipping costs until your order is submitted. Once your order is submitted online – we can judge how your order will be packed, the number of packages your order will consist of, and the weights of each package. Thus being able to give you an estimated shipping amount.
There is an option on our online ordering form (in checkout) to be notified of the estimated shipping charges before proceeding with your order (before we charge your credit card). Once you have your estimated shipping charges, you may approve or cancel your order at that time via email or telephone. We are unable to release your order into our warehouse without your approval of the estimate shipping charges if you choose this option.
You must still choose a shipping method from the checkout page. For a breakdown and description of shipping methods please read the Shipping Information below. Please be aware that shipping is not free.
If you would like to know your estimated shipping charges before submitting your online order, please feel free to request so by email (email@example.com) or by calling us toll free at 888-833-3398 with your list of materials you plan to purchase.
Please be advised that our manufacturers increase prices regularly; on occasion some prices in our online store have not yet been updated to reflect this.
UPS (United Parcel Service) – An excellent means of shipping small to medium size orders. UPS calculates shipping by dimensional weight, there is an additional handling charge for packages shipping outside of the United States. All UPS packages are insured and trackable. UPS offers faster means of shipping for a higher price, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. Please call for pricing for faster shipping.
USPS (United States Postal Service) – Our choice for shipping small or overseas packages. We use Priority Mail for almost all postal service packages, because of this all of our USPS packages are trackable and insurable.
Truck (Motor Freight Shipments) – Most large shipments will be shipped in this manner. Truck shipments are usually “tailgate delivery” the carrier’s responsibility ends when the goods are moved as far as the tailgate of the truck. It is the consignee’s responsibility to get the goods off the truck which can be very difficult without proper handling. The other alternative is to specify “inside delivery” when placing your order. The carrier will charge an additional fee for this service. Please call if you have further questions regarding truck shipments, deliveries, and fees.
Hazard Restrictions – A hazardous handling charge of $28.50 per package is now assessed by UPS in addition to your regular shipping charges. There are certain size restrictions on some hazardous materials shipped by UPS. Any hazardous material in a Quart can be shipped by UPS. If you are ordering hazardous materials in a 5 Pint Bottles, they can only be shipped by Truck (information above under Truck Motor Freight Shipment). We do not ship any hazardous materials by air. USPS also does not accept hazardous materials under any circumstances. We do not ship hazardous materials overseas.
We will determine the least expensive, safest and most efficient way to ship your order. A minimum shipping charge of $5.00 will be charged for all small orders. Shipping charges vary by the materials you’re ordering, where your order is being shipped, and how it is being shipped.
Problems & Returns Information
Call our customer service to help you coordinate your order. Occasionally a problem may occur with something in your shipment, if this happens please notify us as quickly as possible. We would like to rectify any problem no matter how small ASAP.
Prior authorization must be obtained before returning any item.
Our return policy is 30 days (unopened, unused products only).
Hazardous items and custom items may not be returned.
Please contact us at firstname.lastname@example.org if you feel you have a special circumstance for a return. Our goal is to keep our customers happy and we will help make that happen any way we can.